Life Technologies Corporation
Language requirements: Portuguese; English and preferably Spanish also
Please submit applications in English
Position Objective
• Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty.
• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices.
• Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules.
Essential Functions
• Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations.
• Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Life Technologies Instrumentation.
• Assures the professional relationship with existing customers to achieve customer loyalty to our company.
• Utilization of the Escalation Procedure as appropriate.
• Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
• Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via e-mail or written)
• Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services.
Education:
• Professional background in engineering, life science, molecular biology or related subjects.
• Troubleshooting knowledge and experience.
• Computer literate.
• Good verbal and written command of the English (technical) language.
Experience/Requirements:
• Some past experience in a relevant service function
Working Conditions:
• Home based function.
• Willingness to travel through Europe.
• Driving license is required.
Life Technologies Corporation (NASDAQ: LIFE) is a global biotechnology company that is committed to providing the most innovative products and services to leading customers in the fields of scientific research, genetic analysis and applied sciences. With a presence in more than 180 countries, the company's portfolio of 50,000 end-to-end solutions are secured by more than 5,000 patents and licenses that span the entire biological spectrum -- scientific exploration, molecular diagnostics, 21st century forensics, regenerative medicine and agricultural research. Life Technologies has approximately 10,000 employees and had sales of $3.8 billion in 2012.
(publicado em www.net-empregos.com a 15-05-13)
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